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FAQ

Pre-Purchase

Can I look at a menu before I buy it?

Yes.   You may preview one day of any of the diets here. You must have Adobe Acrobat on your computer to see the preview. You can download a copy of Acrobat Reader from the following site: http://get.adobe.com/reader/.  The preview shows only one day of the diet menu plan and should be used to assess the general nature of the menu. The preview menu does not show all of the information that is available when you purchase the 14 or 30 day menu plans.  

Do I need special software to download menus?

Adobe Acrobat Reader (.pdf) is needed to download the menus. You can download a copy of Acrobat Reader from the following site: http://get.adobe.com/reader/.

When can I download my menu?

You can download your menu immediately after your purchase has been processed. You will be sent an email confirmation with a link to download.  You will also be taken to a page that includes a link to your form with additional instructions for download. The link "Download the items you ordered" will take you to a page where you will select "Download Files".  You can also access the download link through "My Account". To do so, go to the "My Account" link at the top of the Tone Tactics web pages.  Then select "Completed Orders".  Your download link for purchased items will be accessible on this page. 

Does the pricing include shipping costs?

Downloadable product: Because the menus are downloaded directly to your computer and not physically shipped to you, there are no shipping costs for these menus.

Hardcopy: If you choose the hardcopy version, shipping costs will be added. Please email us at customerservice@tonetactics.com for hardcopy requests.  

Does the price include taxes?

Yes.  

Can you tell me which menu to use?

You will find more information about each diet here. This resource will help you select the plan that may work the best for you.

Post-Purchase

How do I download the menu I’ve purchased?

Once your purchase is complete, you will be brought to a page to download.  Simply click on the link titled "Download the items you ordered" or you can check your email where a link has also been sent.  You may also access the link by going to "My Account", select "Completed Orders", and finally "Download Files".  

What formats are your menus available in?

The menus are available in Adobe PDF files. You can download a copy of Acrobat Reader from the following site: http://get.adobe.com/reader/.

Can I modify the menus?

All the diet menus include do-it-yourself (DIY) plans. This will help you create your own plans. Visit our site again as we are currently producing seasonal variations for all the diet plans.

Sometimes I see words in italics or in(parenthesis) or in [brackets]. What does this mean?

The diet menus provides options for various calories.  For example (1,200), [1,600], and 2,000 calorie plans.   The () indicate the exceptions for the 1,200 calorie plan and the [ ] indicates the exceptions for the 1,600 calorie plan.   Recipes are provided for all foods listed in italics in the menu plans.  

Technical Problems

I’m having trouble opening the document. What should I do?

Many downloading problems occur because the computer used for download does not have the right software. If you double click on a .pdf and nothing happens, you may not have Adobe Acrobat Reader installed on your computer. You can download a copy of Acrobat Reader from the following site: http://get.adobe.com/reader/.

I accidentally closed the confirmation page before I could download my menu. What should I do?

Go to the "My Account" or the "Sign In" link at the top of any of Tone Tactic's web pages. Enter your email and password and you will be brought to "My Account".  Select "Completed Orders".  Select "Download Files" for the product you purchased.  You can also access your document using the link in the e-mail we sent you after your purchase. If you are still having difficulties locating your document, please call our customer care specialists at (800) 305-3221 and we will assist you in getting your purchase.